Our Approach

A Three-Part Framework That Delivers Results

Most brokers shop your coverage and hand you a policy. We take a fundamentally different approach. Marquis and Coughlan Insurance Agency begins every client engagement with a comprehensive evaluation of your current employee contributions, utilization levels, demographics, benefit design, and existing carriers.

With access to more than 40 insurance carriers and vendor partners, we are consistently able to provide significant cost savings while designing a benefits program built specifically for your organization. Your program is then fully managed throughout the year by our team — not just at renewal.

  • 1

    The Lowest Premium Rates. We leverage our carrier relationships and market access to deliver the most competitive premiums available for your group size and demographics.

  • 2

    Outsourced HR Department. We serve as your dedicated HR resource, handling benefits administration, compliance, and employee support so your team can stay focused on operations.

  • 3

    Employee Concierge Services. Your employees and their families have direct access to seasoned benefits experts who help them navigate claims, enrollment, and coverage questions year-round.

Who We Serve

Enterprise-Level HR Support for Growing Businesses

The type of dedicated benefits administration and HR support we provide is typically only available to Fortune 500 companies with large internal HR teams. We bring that same level of service to small and mid-size businesses that do not have the headcount to manage it internally.

Our client-centric approach translates directly to a measurable increase in your return on investment. When employees understand and actively use their benefits, satisfaction rises, turnover drops, and your total compensation package becomes a genuine competitive advantage.

Whether you have 10 employees or 500, you deserve a benefits program that is actively managed, clearly communicated, and fully compliant — without consuming your leadership team’s time to maintain it.

Your Dedicated Team

Total Benefits Administration With a Human Behind It

As a client of Marquis and Coughlan Insurance Agency, you are assigned a dedicated Human Resources Specialist who serves as your ongoing point of contact for benefits administration, compliance questions, and day-to-day employee needs.

Your specialist helps you minimize liability, increase workforce productivity, and manage your most valuable asset — your people. This is not a call center or a ticketing system. It is a real person who knows your account, your employees, and your business.

We assign a complete service team to each client account, ensuring that every need is met with appropriate expertise and that nothing falls through the cracks between renewal cycles.

Your Service Team

Three Dedicated Professionals on Every Account

Every client of Marquis and Coughlan Insurance Agency is supported by a complete team, not a single generalist. Each role brings a specific area of expertise to your account.

  • Broker / Advisor — strategy, carrier relationships, and plan design

  • Licensed Client Manager — ongoing service, renewals, and compliance

  • Client Benefit Administrator — day-to-day administration and employee support

Concierge Services

Benefits Support Your Employees Will Actually Use

Our Employee Concierge Services give your workforce direct access to experienced benefits professionals who serve as their personal advocates. When employees have questions about claims, coverage, or enrollment, they have a real expert to call — not a carrier hold queue.

HR Services

A Full Suite of Human Resources Services

Beyond benefits administration, Marquis and Coughlan Insurance Agency provides a comprehensive range of HR support services that help your business stay compliant, organized, and strategically positioned to attract and retain talent.

Employee Education

A Communication Strategy That Actually Educates

The more employees understand their benefits, the more they value them — and the more value you get from your investment. A benefits program that no one understands is a benefits program that no one appreciates.

We work with you to develop a customized employee communications strategy that goes beyond a standard enrollment packet. Our approach combines written materials, in-person or virtual seminars, and ongoing touchpoints to ensure that every employee truly understands what they have and how to use it.

Higher benefits literacy leads directly to higher satisfaction scores, reduced HR administrative burden, and a stronger return on your benefits investment.

What We Produce

Custom Communications for Every Stage of the Process

  • Custom-designed enrollment materials tailored to your workforce
  • Initial employee notification memo announcing new or updated benefits
  • A structured education roadmap including on-site or virtual seminars
  • Informational sessions to walk employees through plan options and answer questions
  • Bilingual materials and seminars available upon request
  • Assistance completing applications accurately at time of enrollment
  • Processing of all carrier paperwork and confirmation of ID issuance
  • Follow-up question and answer meetings after enrollment closes

Real stories from,
M&C clients

Hear from the people choosing Marquis and Coughlan Insurance to protect their business & lifestyle.

  • Mary Beth Dicken’s Avatar Mary Beth Dicken ★★★★★ a month ago
    Great group of people to work with. They lead with compassion, provide trusted guidance, and put their customers first.
  • Jamie Pelletier’s Avatar Jamie Pelletier ★★★★ 6 months ago
    Have had this family owned and run insurance agent since I was 16 and freshly licensed. I miss their Dad he used to make me hanging plants but the guys running the show now are good too.
  • Jessica Chretien’s Avatar Jessica Chretien ★★★★★ a year ago
    Definitely got a customer for life with me!!! quote went from $335.00/ Month for 12 months, with full coverage, I walked through the doors and my new quote with same full coverage is now $87.17 per month for 12 months! He took his time, … More and went out of his way to help get me a better quote. I thought he was joking at first! I was shocked when he said $87.17 per month!!! Everyone in my Family, even friends have gone here my whole life! I encourage everyone to give them a try! Super helpful, didn't rush me, also, I didnt have to go to the dmv! 11/10 for sure!!! I wouldn't recommend ANYONE else! I will be recommending more friends
  • joannladiva1794’s Avatar joannladiva1794 ★★★★★ a year ago
    Have my insurance for more than 15 years with them. Very professional, responsable and professional. Always trying to help the customer to get the best price! The can also help you to register your car if you don’t want to spent time in … More the RMV. They offer bilingual Services too. I always recommend people to them.
  • Zak V.’s Avatar Zak V. ★★★★★ a year ago
    Good people over there! Mike was awesome
  • Alex Ames’s Avatar Alex Ames ★★★★★ 2 years ago
    11/10. Gained a customer for life! Saved me over 50% of what I was paying! Would recommend anyone to give Mike a call and let his work speak for itself!
  • JAY PROCTOR42’s Avatar JAY PROCTOR42 ★★★★★ 2 years ago
    Best place ever. Super nice guys, been there for 23 years. Super helpful. I will be there the rest of my life.
  • William Gonzalez’s Avatar William Gonzalez ★★★★★ 3 years ago
    I own a transportation company. I was searching around for the most affordable commercial insurance. I went to five different insurance companies but went I went Marquis & Coughlan Mike was able to find me half off the rates the other … More … More
Marquis and Coughlan Insurance Agency

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